Terms of Use

By accessing and using the website, you agree to these Terms of Use.

If you do not agree with these Terms, please do not use the website.

The website provides information the stores, collections, products, services and events offered by the Company in Greece in accordance with the system and under the marks of Ladurée.

At this stage, unless expressly indicated otherwise in relation to a specific service, the website operates as a corporate and informational website and is not an online store; no sales contracts are concluded, and no payments are processed through it.

Any enquiry concerning orders, corporate gifting, events or other services submitted through a contact form does not constitute acceptance of an order or formation of a contract. A contract is formed only upon the Company’s express confirmation, on the terms communicated to the interested party.

For the avoidance of doubt, the Company acts as an independent business in relation to Ladurée.

We take reasonable steps to ensure that information displayed on the website is accurate and up to date.

Products, flavours, collections, packaging, prices where displayed, availability, opening hours, services and other information may nevertheless change before the website is updated.

Product photographs and images are indicative and minor variations may occur in the final product, particularly as a result of seasonality, artisanal production, availability or your screen settings.

Where information is material to a specific purchase or service, we recommend confirming it with the relevant store or with the Company.

Ingredient and allergen information is available in our stores. If you have an allergy or intolerance, please inform our staff before purchase.

Website content, including trademarks, logos, names, photographs, images, graphics, packaging designs, illustrations, text, videos, visual presentation and other elements, is protected by applicable intellectual and industrial property legislation.

The Ladurée trademarks, logos and other Maison identity assets belong to the relevant rights’ holders within the Ladurée group and are used in Greece under license.

Access to the website does not grant you any ownership rights or license in such materials, other than the limited personal and non-commercial use necessary to browse the website.

You may use the website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with the website's security, availability or operation.

Without prior written permission, you may not copy, reproduce, modify, distribute, commercially exploit or publicly display all or any part of the website content.

You may not attempt unauthorized access to systems or data, introduce malicious code, automatically extract content in a manner that infringes applicable law or the Company's rights, or otherwise use the website in a way that may harm the website or third parties.

When submitting an enquiry, message or other content through the website, you represent that you are entitled to provide that content and that it does not infringe third-party rights or applicable law.

Please do not use general contact forms to submit special categories of personal data (e.g. health data) or information not necessary to address your request.

The website may contain links to third-party websites or services, including social-media platforms, maps and other external services.

Such links are provided for convenience and do not mean that we control or accept responsibility for the content, availability, security or privacy practices of those third parties.

Use of external services is subject to the relevant third party's own terms and policies.

We take reasonable steps to maintain the website in a secure and operational condition.

We do not guarantee uninterrupted or error-free access. Access may be temporarily suspended or restricted for maintenance, security, upgrades or other technical or operational reasons.

Website information is provided for general informational purposes.

The Company shall not be liable for indirect or consequential losses arising solely from inability to access the website, temporary interruption, technical malfunction or unauthorized third-party activity.

Nothing in these Terms excludes or limits any rights or liabilities that cannot be excluded or limited under applicable law.

Processing of personal data through the website is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

You may manage your preferences at any time through Cookie Settings.

We may modify, add or remove website content, functionality, products or services without prior notice, provided that doing so does not breach an obligation imposed by applicable law.

We may amend these Terms of Use to reflect changes to the website, our services, our operations or applicable law.

The current version will be published on this page together with its last-updated date. Changes take effect upon publication.

These Terms are governed by Greek law.

The courts of Athens shall have jurisdiction over any dispute, without prejudice to consumers’ right to bring proceedings before the courts of their place of residence.

Nothing in these Terms affects any mandatory consumer rights provided by Greek or European Union law.

For questions concerning the website or these Terms, please contact:

MACAREE S.A.

Email

[email protected]

Telephone

2106833747

Address

SPIROU VRETTOU 16, METAMORFOSI, 14452